Local Delivery & Pick-up FAQs
Do You deliver?
Delivery is available within 20 kms of each Raw Carrot location. Deliveries occur every Tuesday for orders placed by Sunday at midnight. Soup subscriptions are delivered on the 4th Tuesday of each month. A minimum of $35.00 is required to qualify for delivery.
Do you deliver to me?
When you enter the delivery address at checkout, the system will determine if it is within the radius. If you receive a message that delivery is not available, you are outside of the radius and qualify for pickup only.
We hope to expand our local delivery area. Please check back soon to see if we're ready to deliver to your area or sign up for our newsletter to receive updates.
Can my order be delivered on a different Tuesday?
We do our best to accommodate! Please contact your location directly to discuss delivery.
Kitchener - mcco@therawcarrot.com
Paris - paris@therawcarrot.com
Innerkip - amberly@therawcarrot.com
Mount Forest - mtforest@therawcarrot.com
Why is the soup sold frozen?
The mission of The Raw Carrot is to empower people who face barriers to traditional employment to secure their own livelihoods through the dignity of work. As such, our processes are geared towards creating work - not automating the process thereby eliminating jobs. Our gourmet soup is handcrafted, cooled, packaged and flash frozen for maximum freshness. We don't add any preservatives.
Do I need to be home when my order is delivered?
Nope! That's the great part. All gourmet soup is temperature controlled during transport and delivered to your cooler at your doorstep.
What if I forget to put out my cooler and ice packs?
We will leave your order at your doorstep. The soup does not thaw rapidly. You will receive a reminder email the day before delivery too!
What if something is wrong with my order?
We work really hard to ensure that your order is correct but sometimes mistakes happen. If so, please email or call us as soon as possible so that we can rectify the situation for you.
How do I pay for my order?
Visa or Mastercard. Just pop the products you want into your online cart and proceed to the checkout.
What happens if the product/s I had ordered are sold out?
We try hard to ensure that we have lots of stock on hand, but sometimes demand is greater than our supply. If this happens, we can replace your variety with something else similar or hold your order until the following week. There is an option at checkout to indicate your preference.
What happens if I am not satisfied with an item I receive?
All staff at The Raw Carrot work hard to ensure that the soups are healthy, tasty and delicious! Since each soup is made in small batches and is crafted by hand there will sometimes be small discrepancies in taste. Be assured that this is because we use no machinery or production lines - just people - peeling, chopping and "stirring up" gourmet soup. Every order is packed by hand.
However, your satisfaction is 100% guaranteed and it is very important to us to know that our soup is high quality and is meeting your standards. If something is not to your satisfaction or you have any feedback, please get in touch right away and we will be very happy to sort it out.